Do you need help ?

Below you will find answers to some of our most frequently asked questions. Simply choose from the categories below to quickly find an answer. If you still can’t find what you are looking for, please call us or email to us and we are happy to help you.

General Information

>>> How to use our Mobile Apps ?


  • Once you login, you will see pickup location, destination location, pickup and destination areas, notes to driver, then book your ride
  • Once you book above, the system will calculate the fare price and finds you nearest driver
  • Once the system assigns driver for you then you will get confirmation notifications and the distance the driver is and estimated time of arrival
  • Similar to above, you will get notifications once your driver arrives at your pickup location
  • Passenger will get outstanding fare amount once ride is completed


  • Check your status to be 'AVAILABLE' (Homepage > Status)
  • Check if you selected correct city that you are working(Menu > City)
  • You will receive 'ride request' from passengers or customer support dispatch systems. you will receive comments if the request is coming from customer support dispatch systems
  • Once you receive 'ride request' , you may 'confirm' or 'cancel' the ride request. before you accept or reject, you can see complete info of the ride such as passenger names, contact numbers, pickup and drop-off locations.
  • You can directly 'CALL' the passenger before confirming the ride request or after ride request
  • Once you reach the 'pick-up location' you can tap 'Arrived' icon then your passenger will get notifications that you arrived. you can also call the passenger
  • Once passenger gets in , you can 'START' the ride till you reach destination
  • Once you reach drop-off lcoation' you can 'FINISH' the ride then payment form will pop-up and choose payment type either 'Cash' or online payment such as 'mobile money transfers' and later the message gives you the amount to collect from the passsenger

>>> How Driver user can renew subscription ?
  • first check your subscription expiry date from your profile on driver app
  • if you would like to renew please contact your nearest customer support office in your city
>>> How to reach customer support ?
  • Somaliland
    • Hargeisa
    • +252 65 981 7717 & +252 63 4817717
    • Burco
    • +252 65 981 7717 & +252 63 4817717
    • Borama
  • Djibouti
    • Djibouti
  • Somalia
    • Mogadishu
    • Garowe
    • Bosaso
    • Galkacyo
  • United Arab Emirates
    • Abudhabi
    • Dubai
    • Sharjah
>>> Want to report a problem ?


Tel: +252 65 9817717

Tel: +252 63 4817717